Refund & Cancellation Policy

Effective August 2, 2026

If Slicora is not what you needed, email support@slicora.app within 14 days of paying and we will refund you in full. You do not have to give a reason.

Cancelling

You can cancel at any time, and it takes one step.

Web subscription — open your account page in Slicora and cancel there. You can also use the link in the receipt Paddle emailed you.
App Store subscription — iPhone or iPad Settings → your name → Subscriptions → Slicora → Cancel.

Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for — cancelling does not cut you off immediately, and it does not delete your studies.

The 14-day money-back guarantee (web purchases)

For subscriptions bought on the website, we will refund your payment in full if you ask within 14 days. No reason required, no conditions about how much you used it.

To claim it, email support@slicora.app from the address on the account. We aim to reply within two working days and to have the refund issued within five. The money returns to the card or account you paid from; how quickly it appears is up to your bank, usually a few working days.

Payments on the website are handled by Paddle, who are the merchant of record and will process the refund. You can also request it directly through the receipt Paddle emailed you.

Your statutory rights

If you are a consumer in the EEA or the UK, you have a legal right to withdraw from a distance contract within 14 days. Our guarantee above is designed to match it, and where the law gives you more, the law wins.

One thing worth knowing: for digital services that begin immediately, the statutory withdrawal right can normally be lost once the service has started with your agreement. We do not rely on that. Within the 14 days we will refund you whether or not you have used Slicora.

Nothing here limits your rights if something is faulty or not as described.

After 14 days

Subscriptions are annual, and after the first 14 days we do not normally refund part of a term. Two exceptions, and we apply them willingly:

If Slicora does not work for your scan — a format we cannot read, or a fault on our side we cannot fix in reasonable time — tell us and we will refund you, whenever it happens.
If you were charged by mistake — a renewal you had cancelled, a duplicate charge, a subscription you did not recognise — tell us and we will put it right.

We would rather refund someone who is unhappy than keep money from a person who feels trapped. If your situation is not covered above, write to us anyway and explain it.

App Store purchases

Subscriptions bought inside the iPhone or iPad app are sold by Apple, and only Apple can refund them. Request one at reportaproblem.apple.com. We have no ability to issue or refuse a refund on Apple's behalf — but tell us anyway if something went wrong, and we will help however we can.

What happens to your studies

A refund or cancellation does not delete anything by itself. Your studies stay in your library, and you can download or delete them at any time. If you want everything removed, the account page deletes it all immediately — see the Privacy Policy for precisely what that removes and how long encrypted backups persist.

Remember that studies uploaded on the free tier are deleted automatically after 7 days. That is not a penalty; it is how the free tier is described before you upload.

Contact

Email support@slicora.app. A person reads it.

Slicora is made by Oran Dynamics Ltd., Nutgrove, Tynagh, Loughrea, Ireland.